Our first major issue was easily explained by a cut line when a subcontractor was laying FIOS cables near the office. Then the next go round was just a week or so later and was caused by a cut in the line as well. (The cable installation had moved further down the road.) Then beginning Monday our phones began acting like cell phones, dropping calls and then ringing busy afterwards. Not a great way to run your business - appearing to hang up on customers randomly.
Finally I was able to get a good report into Verizon on the 20th and they were suppose to go ahead and test the line to find out what the issue was overnight and get back with me. Did they? NO!
So here we are today, sitting and waiting for the technician to arrive. I know that there is a Bigger issue than just our office. Oh by the way, the tech was suppose to arrive at the office at 5:00 p.m. I have yet to see him and it is after 7:00 as I write this.
Right now I'm on hold with Verizon, trying to get some information on what's going on. Betting 10 to 1 that the Tech has driven by the office and since it is closed has just moved on to something else. We shall see.
Well after staying on hold for 15 minutes when the rep picked up the phone hung up. I'm beginning to think that I can't win for losing on this one. Now I'm back on hold once again. I just hope that the line connects long enough for me to get some sort of an answer.
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